FAQ
Account
To set up an account you will need your state issued Resale Certificate. You can Register Online or call Customer Service at 1-800-367-6886.
No, you can visit this website without a web account, but you can only view the Generic Catalog information. To access all features of this website, you will have to obtain a web account username and password.
To set up an account you will need your state issued Resale Certificate. You can Register Online or call Customer Service at 1-800-367-6886.
For customers outside USA: Please email accounts@ottocap.com to set up the account.
Order
Blank products: no MOQ
Domestic custom products: 48 pieces (per style/color/logo)
Overseas custom products: 144 pieces for headwear, 2000 pieces for apparel (per style/size/color/logo)
Your order is immediately transmitted to our Order Entry Department for processing. Once the order is submitted, a summary of your order will be sent to your e-mail address. The order will be shipped out within the next business day upon inventory availability; otherwise, you will be notified on any backorders or changes.
Yes, backorder is available at OTTO CAP.
Step 1: Order any number of quantity even if the qty is low stock or out of stocks. OTTO CAP will generate base on our inventory status.
Step 2: OTTO CAP will send you a confirmation email once the backorder is ready.
Step 3: Confirm your backorder and make payment. The backorder will be cancel If payment is not made within 7 business day.
*Visit Backorders to check the status of your backorder or cancel the backorder anytime during the process. All backorders anytime during the process. All backorders will be ship from our California warehouse.
We offer free ground shipping on orders of 24 pieces or more. Free ground shipping only applies to OTTO products and does not apply to NON-OTTO products. Free ground shipping offered is through OTTO’s preferred carrier within the contiguous US, Alaska and Hawaii excluded.
Free Shipping started for new orders placed on December 1, 2023 or later. This means if your order or backorder was placed prior to December 1, 2023, when the order is ready to ship, your order will not get free shipping.
Products sold by OTTO qualifies for free shipping. Products sent to us (NON-OTTO) for customization does not qualify for free shipping.
OTTO’s free shipping program is only within the contiguous US, so Alaska and Hawaii delivery address will not get free shipping.
OTTO’s free shipping offer is only through our preferred carrier. If you wish to use a specific carrier, the free shipping does not apply.
OTTO’s free shipping offer is only for ground shipping. If you choose to expedite shipping, you are responsible for it in full. We do not offer a discount of the difference in ground vs. expedited.
Free Shipping started for new orders placed on December 1, 2023 or later. This means if your order or backorder was placed prior to December 1, 2023, when the order is ready to ship, your order will not get free shipping.
Return Policy
Please refer to our Return Policy page for details.
Decoration Services
Yes. OTTO CAP offers domestic embroidery services. Our screenprinting service is done as heat transfers. The minimum order is 48 pieces per style, color, size, and design. We also accept all garments provided to us by customers. The estimated delivery time is 7 to 30 business days after all final approvals.
NOTE: Delivery date may vary depending on quantity and design
Yes. OTTO CAP offers full embroidery and screen printing services directly from overseas operations. The minimum quantity for this program is 144 pieces (12 dozens) per style, color, size, and design. The estimated delivery time is about 21 to 65 days after the approval of the pre-production sample.
NOTE: Delivery date may vary depending on quantity and design.
Domestic Embroidery and Screen Printing maximum areas on finished caps are approximately:
Caps:
Front: 4 1/2 Inches Wide X 2 1/4 Inches High
Back: 4 Inches Wide X 1 1/4 Inches High
Side: 2 1/2 Inches Wide X 1 1/2 Inches High
Sun Visors:
Front: 3 1/2 Inches Wide X 1 1/4 Inches High
T-Shirts:
13 Inches Wide X 12 Inches High
Click HERE for more Domestic Decoration Techniques details.
Overseas Embroidery and Screen Printing maximum sizes will be based on your desired designs. Click HERE for more Overseas Decoration Techniques details.
Please refer to our Artwork Requirements page for details.
Sizing
One Size Fits Most Range is approximately 6 7/8" to 7 5/8"
Young Adult Size Range is approximately 6 1/8" to 7 1/8"
L/XL - the Flexible Fit Range is approximately 7 1/8" to 7 3/4"
S/M - the Flexible Fit Range is approximately. 6 7/8" to 7 3/8"
For more sizing information, please refer to our Size Chart page for more details.
Special Features
Yes. Our OTTO FLEX line is available in a variety of styles with more comfort and a better stretchable fit. Click here to view styles.
Yes. Our OTTO FIT caps are available in a flat visor style with 9 fitted sizes to choose from. Click here to view styles.
Yes! Integrate OTTO CAP’s API or PromoStandards’ API to build a convenient e-commerce service and grow your business! Please see our API Services page for more details
Pricing
Yes, but only if you are a registered user.
New Offer
Free ground shipping is provided exclusively through OTTO's preferred carrier and is applicable only within the contiguous United States. Shipments to Alaska and Hawaii are excluded from this offer.
Free ground shipping is applicable solely to OTTO products and does not extend to NON-OTTO products.
The free ground shipping offer applies to a single delivery address per order and does not accommodate multiple shipments.
Free ground shipping includes free blind ship to your customer and free drop ship to your decorator.
Applies to both domestic and overseas decoration orders.
Limit 1 free sample per SKU.
Ground shipping is included.
Mold fee is excluded.
Applies to both domestic and overseas decoration orders.
Digitized tape is the property of OTTO.
With every blank embroiderable hat order, you’ll receive a premium embroidery sheet, neatly packed in the box to ensure hassle-free, ready-to-go production.
Free Blank Sample Program – Frequently Asked Questions
Customers with an OTTO Cap account can request free blank samples by visiting our Try Before You Buy page. Simply log in to your account and follow the instructions on the page.
Yes! We offer drop shipping for free blank sample orders at no extra cost.
Yes, blind shipping is available upon request. Please contact our team directly after placing your order to arrange this.
Yes. Each customer has a sample quota based on account status and order history. While the specific quota isn’t displayed publicly, any requests above the standard limit will be reviewed by our team on a case-by-case basis to ensure fairness and quality control.
Yes! Complimentary ground shipping is included with every Free Blank Sample order.
Please note: Expedited shipping options are not available for sample requests at this time.
Only in-stock items are eligible for free sample requests.
The following items are not eligible:
- Thread
- Backing sheets
- Poly sample bag (Item #85-466-033-A)
- Mask pack (Item #174-1332-000)
Currently, we only offer free sample shipping within the contiguous 48 U.S. states.
We are unable to ship to international addresses or to non-contiguous U.S. regions (e.g., Alaska, Hawaii, U.S. territories).