Frequently Asked Questions
Do I need an online account to use the website?
No, you can visit this website without an online account, but you can only view the Generic Catalog information. To access all features of this website, you will have to obtain an username and password.
How can I obtain a User ID and Password?
Please sign up for a reseller account by clicking on Create Account under the Reseller Login box.
Is there a minimum quantity for one order?
No, there is no minimum quantity per order. However, broken dozens may be subject to a handling charge.
Do you have sample kits for sale?
Yes, we offer three kinds of sample kits. Sample Pack A is a build your own kit where you will receive end column pricing for up to 24 sample caps* with the purchase of a sample bag. Sample Pack B is a preset basic assortment of 24 styles and 1 sample bag. Sample Pack C is a preset specialty assortment of 24 styles and 1 sample bag.
*Sample caps must be assorted styles, maximum 4 pieces per style number
Do you offer Domestic Embroidery and Screen Printing services?
Yes. Otto Cap offers domestic embroidery, digitizing, screen printing, and graphic designing. The minimum order is 48 pieces per style, color, size, and design. We also accept all garments provided to us by customers. The estimated delivery time is 7 to 10 business days after the approval of the embroidered swatch or the pre-production sample.
NOTE: Delivery date may vary depending on quantity and design
Do you offer Overseas Embroidery and Screen Printing services?
Yes. OTTO offers full embroidery and screen printing services directly from overseas operations. The minimum quantity for this program is 144 pieces (12 dozens). The estimated delivery time is about 2 to 3 months after the approval of the pre-production sample.
NOTE: Delivery date may vary depending on quantity and design.
What is the difference between the Wholesale and ASI Price lists?
The Wholesale Price List is the Net Sale Price, which is the price shown on each product page. The ASI Price List has special ASI Commission Discount Codes.
What is difference between the Regular and Generic catalogs?
The Regular Catalog contains our company contact information. The Generic Catalog does not contain our company contact information.
Can I download a price list online?
Yes, but only if you are a registered user.
What happens to my online order when it has been sent?
Your order is immediately transmitted to our Order Entry Department for processing. Once the order is sent, a summary of your order will be sent to your e-mail address. The order will be shipped out on the following business day upon inventory availability; otherwise, you will be notified on any backorders or changes.
How many different sizes does Otto Cap have?
One Size Fits Most Range is approximately 6 7/8" to 7 5/8."
Youth Size Range is approximately 6 1/8" to 7 1/8."
LXL - the Flexible Fit Range is approximately 7 1/8" to 7 3/4."
SM - the Flexible Fit Range is approximately. 6 7/8" to 7 3/8."
What are the Embroidering and Screen Printing areas for caps and shirts?
Domestic Embroidery and Screen Printing maximum areas on finished caps are approximately:
Front: 4 1/2 Inches Wide X 2 1/4 Inches High
Back: 4 Inches Wide X 1 1/4 Inches High
Side: 2 1/2 Inches Wide X 1 1/2 Inches High
Front: 3 1/2 Inches Wide X 1 1/4 Inches High
13 Inches Wide X 12 Inches High
Overseas Embroidery and Screen Printing maximum sizes will be based on your desired designs.
Does Otto Cap carry Flexible Fitted Caps or Sun Visors?
Yes. We carry Flexible Fitted Caps and Sun Visors. The brand names are known as "Otto A-Flex" and "Otto Flex," the most comfortable Flexible Fitted Caps and Sun Visors in the world.
Does Otto Cap carry Fitted Size Caps?
Yes. We carry OTTO FIT caps in a flat visor style. 9 fitted sizes to choose from.
What does Pro Stitch on Crown mean?
This is the stitching between the Visor and Crown of the item. Pro Stitching makes the cap structure stronger and lays the sweatband more smoothly for a comfortable wear.